Job Description
Are you a charismatic hospitality professional looking for a rewarding opportunity? The Grand Sacramento Hotel is seeking a dedicated Part-Time Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences in the heart of California’s capital. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay.
Why Join Our Team?
- Competitive hourly pay and flexible scheduling.
- Employee discounts on dining and room rates.
- Professional development and career advancement opportunities.
- A supportive and inclusive work environment.
We are looking for individuals who are passionate about service, detail-oriented, and eager to contribute to a world-class hotel experience.
Responsibilities
- Check guests in and out efficiently using property management software (PMS).
- Answer incoming calls, manage the switchboard, and transfer calls appropriately.
- Respond to guest inquiries regarding hotel amenities, local attractions, and services.
- Handle guest complaints or special requests with grace and professionalism.
- Process payments and maintain accurate daily financial records.
- Ensure the front desk and lobby area are tidy and welcoming at all times.
- Collaborate with housekeeping and maintenance to ensure guest rooms meet standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred but not required.
- Strong computer skills, specifically proficiency in MS Office and PMS systems (e.g., Opera, StayNTouch).
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule including weekends and holidays.
- Professional appearance and a positive, customer-first attitude.