Job Description
Join our award-winning luxury hotel team in the heart of San Antonio! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences at our downtown location. Perfect for hospitality professionals seeking flexible hours while showcasing their customer service excellence in a vibrant tourism destination. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a supportive environment.
Responsibilities
- Check-in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly to maintain 5-star satisfaction standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain accurate records in property management systems
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Proficiency with Opera, PMS, or similar reservation systems
- Exceptional communication and problem-solving abilities
- Flexible availability including weekends and holidays
- Bilingual English/Spanish skills highly valued
- Valid Texas driver's license and clean driving record