Job Description
Welcome to Sunrise Hospitality Group, where we blend modern comfort with timeless service. We are currently seeking a vibrant and professional Part-Time Front Desk Agent to join our team in the heart of San Francisco. If you thrive in a fast-paced environment and love making guests feel at home, we want to meet you.
As a key member of our operations team, you will represent our brand to the world, ensuring every interaction is warm, efficient, and memorable. Join us in one of the most dynamic cities in the world!
Benefits & Perks:
- Competitive hourly rate ($18.00 - $22.00).
- Flexible scheduling to support work-life balance.
- Employee discounts on dining and local attractions.
- Opportunities for growth within the hospitality industry.
Responsibilities
- Greet and warmly welcome guests upon arrival, managing the check-in process with speed and accuracy.
- Handle incoming phone calls and emails with professionalism, directing inquiries to the appropriate department.
- Resolve guest complaints or concerns promptly, ensuring high levels of guest satisfaction.
- Monitor the front desk area to ensure it remains clean, organized, and welcoming at all times.
- Process payments and maintain accurate records of daily transactions.
- Provide local recommendations and directions to visitors exploring San Francisco.
- Assist with administrative tasks, including filing and updating guest profiles in our CRM system.
Qualifications
- High school diploma or GED is required.
- Previous front desk or hospitality experience is preferred but not mandatory for the right candidate.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software is a plus.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Bilingual skills (Spanish/English) are highly desirable.
- A friendly, positive attitude and a strong attention to detail.