Job Description
Welcome to the Hyatt Regency San Jose, a beacon of luxury and service in the heart of Silicon Valley. We are currently seeking a dedicated and charismatic Part-Time Front Desk Agent to join our world-class hospitality team. In this pivotal role, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and attended to with the highest standard of care.
Our ideal candidate possesses a blend of professional poise and genuine warmth. You will manage the flow of the lobby, handle complex guest needs, and contribute to a seamless stay experience. If you are passionate about creating memorable moments for travelers and thrive in a fast-paced, dynamic environment, we invite you to apply.
Responsibilities
- Provide a warm, personalized welcome to guests upon arrival and a memorable farewell upon departure.
- Execute check-in and check-out procedures efficiently using our state-of-the-art Property Management System (PMS).
- Address guest inquiries, requests, and complaints with patience, empathy, and a problem-solving mindset.
- Manage the front desk switchboard, answer calls, and route messages promptly.
- Process payments, verify billing information, and accurately handle cash and credit transactions.
- Maintain the cleanliness and organization of the reception area and lobby spaces.
- Cross-train in hotel operations to assist with other departments as needed.
Qualifications
- High school diploma or equivalent required; post-secondary education in Hospitality or Business is a plus.
- Minimum of 1 year of experience in front desk operations or customer service.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Strong verbal and written communication skills with a focus on guest relations.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A professional appearance and a positive, energetic attitude.