Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent in the heart of Fort Worth! We're seeking energetic professionals to deliver exceptional guest experiences through flexible shift work. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture where your customer service skills shine. Perfect for students, night owls, or those seeking supplemental income with flexible scheduling options. Apply today to become the welcoming face of our premier Fort Worth establishment!
Responsibilities
- Efficiently check-in/check-out guests while maintaining accurate reservation records
- Manage multi-line phone systems and respond to guest inquiries with professionalism
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management software to update guest information
- Resolve guest complaints promptly and escalate complex issues appropriately
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for handling transactions
- Must pass background check and drug screening
- Valid Texas driver's license (if required for property errands)