Job Description
Join our award-winning hospitality team at the Austin Grand Hotel as a Part-Time Front Desk Agent. This role offers flexible shift-based schedules perfect for students, professionals, or those seeking work-life balance. You'll be the first point of contact for our guests, delivering exceptional service in a dynamic downtown environment. Enjoy competitive pay, complimentary hotel stays, and opportunities for advancement within our luxury brand.
Responsibilities
- Handle guest check-ins/checkouts with efficiency and warmth
- Manage reservations and room assignments using Opera PMS
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures and security protocols
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or hospitality experience
- Proficiency with reservation systems and MS Office
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Ability to stand for extended periods and lift 25 lbs
- Basic knowledge of Austin attractions and transportation
- Positive attitude and problem-solving mindset