Job Description
Join our award-winning team at Grand City Hotel as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during rotating shifts. This role is perfect for students, night owls, and career changers seeking flexible hours in Seattle's vibrant hospitality scene. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement in a luxury downtown property.
Responsibilities
- Check in/out guests with efficiency and warmth
- Manage reservations and room assignments
- Handle billing inquiries and payment processing
- Operate hotel management systems (Opera PMS)
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly
- Maintain security protocols during night shifts
Qualifications
- 1+ years hospitality or customer service experience
- Flexible availability for rotating shifts (days/nights/weekends)
- Proficiency with hotel management software
- Strong problem-solving and conflict resolution skills
- Ability to stand for extended periods
- Valid Washington State Food Handler's Card
- Basic cash handling experience