Job Description
Are you the first face our guests see? Join Grand Oak Hospitality as a Part-Time Front Desk Agent and become the heartbeat of our premium Oakland property. We are seeking dedicated professionals to manage our front operations, ensuring every guest enjoys a seamless and memorable stay.
In this role, you will be the face of our brand, handling check-ins, managing inquiries, and ensuring our lobby is a welcoming space. We offer a dynamic work environment with flexible shift work options for those looking to balance their lifestyle with a rewarding career in hospitality.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Flexible scheduling for part-time roles
- Discounts on accommodations and dining
- A supportive, professional team culture
Ready to elevate the guest experience? Apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, verifying all necessary documentation.
- Answer incoming phone calls and emails promptly, routing inquiries to the appropriate department.
- Monitor the lobby area to ensure a clean, safe, and organized environment.
- Process payments and handle cash transactions with high accuracy.
- Resolve guest complaints and issues professionally to ensure high satisfaction rates.
- Coordinate with housekeeping and maintenance teams to address guest requests.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience as a Front Desk Agent or in customer service is preferred.
- Proficiency in computer systems and Property Management Software (PMS) is a plus.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Professional appearance and demeanor at all times.