Job Description
Join our award-winning hospitality team in Raleigh, NC as a Front Desk Agent where your dedication shines through weekly pay and flexible shift schedules! We're seeking energetic professionals to deliver exceptional guest experiences at our premier downtown location. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment. This role offers immediate start with paid training and opportunities for career growth within our expanding portfolio. Apply today and become part of Raleigh's hospitality elite!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation inquiries, modifications, and confirmations via phone/email
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Utilize property management systems (Opera/PMS) for daily operations
- Assist with local area recommendations and guest concierge services
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year customer service or front desk experience
- Proficiency with hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math skills for cash handling and billing
- Valid North Carolina driver's license preferred
- High school diploma or equivalent required
- Ability to stand for extended periods and lift 25 lbs