Job Description
Are you a charismatic professional looking for a dynamic role in the heart of New York City? The Grand Metropolitan Hotel is seeking a dedicated Part-Time Front Desk Agent to join our elite concierge team. We pride ourselves on delivering world-class hospitality, and we want you to be the face of our brand.
As a Shift Work Agent, you will play a pivotal role in ensuring our guests enjoy a seamless stay. We offer flexible scheduling to fit your lifestyle, including evening and weekend shifts.
Responsibilities
- Check guests in and out efficiently using property management systems.
- Manage guest inquiries, complaints, and requests with a proactive and empathetic approach.
- Answer multi-line telephones and direct calls to the appropriate department.
- Monitor front desk activity to ensure security and safety protocols are maintained.
- Handle cash handling and credit card transactions with strict accuracy.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in hospitality, customer service, or receptionist roles is preferred.
- Strong verbal communication skills and a professional demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- High school diploma or equivalent required.