Job Description
Join our award-winning team at the luxurious Grand Bay Hotel in downtown San Francisco! We're seeking a dynamic Front Desk Agent to create unforgettable weekend experiences for our global guests. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at turning first-time visitors into loyal patrons. Enjoy competitive pay, premium benefits, and a vibrant workplace steps from Union Square.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping, valet, and dining teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies to enhance guest experiences and revenue
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years hospitality or customer service experience in premium environments
- Proficiency with PMS systems (Opera, Fidelio) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability for weekend shifts (Fri-Sun)
- Valid CA driver's license and clean driving record
- Basic knowledge of San Francisco attractions and transportation
- Fluency in English; Spanish or Mandarin a plus