Job Description
Join the Elite Team at The Grand Horizon Hotel Group
We are urgently hiring a dedicated and personable Front Desk Agent to join our prestigious team in New York City. As a premier hospitality provider, we are looking for individuals who are passionate about service excellence and ready to make an immediate impact. In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay.
Why Apply?
- Competitive Pay: $18.00 - $24.00 per hour.
- Modern Work Environment: Join a thriving team in the heart of Manhattan.
- Growth Opportunities: Clear pathways for career advancement within the hospitality sector.
Don't miss this chance to advance your career in a top-tier hotel environment. Apply today!
Responsibilities
- Execute a seamless check-in and check-out process for all guests, ensuring accuracy and efficiency.
- Manage high-volume phone inquiries and direct calls with professionalism and courtesy.
- Process payments and handle cash transactions with strict adherence to security protocols.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction and retention.
- Maintain the lobby area and public spaces to ensure a pristine and welcoming atmosphere.
- Assist with concierge services, including local recommendations and restaurant reservations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality or business degree is a plus.
- Minimum of 1-2 years of experience in front desk operations or customer service preferred.
- Proficiency in hotel management software (e.g., Opera, Fidelio, or similar) is highly desirable.
- Strong interpersonal and verbal communication skills.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Must possess a professional appearance and a positive attitude.