Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand Horizon Hotels in Wichita! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. This role offers competitive pay, free parking, and opportunities for career advancement in the heart of Kansas. Perfect for students or professionals seeking work-life balance, you'll be the first point of contact for our diverse clientele while showcasing Wichita's vibrant culture.
Responsibilities
- Check-in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute safety protocols during emergency situations
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency in PMS software (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling abilities
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods