Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shift schedules. This role is perfect for students, career changers, or those seeking supplemental income in Wichita's thriving tourism sector. Enjoy competitive pay, complimentary parking, and opportunities for advancement in a luxury hotel environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints and service issues promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Act as local information resource for guests regarding attractions and services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Valid Kansas driver's license with clean driving record (for shuttle duties)