Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at the prestigious Grand Plaza Hotel in Phoenix! This is your gateway to a dynamic career in luxury guest services, offering comprehensive training and growth opportunities within our renowned hotel chain. You'll be the first point of contact for international and domestic travelers, delivering exceptional experiences that define Phoenix's vibrant hospitality scene.
Responsibilities
- Warmly welcome and check-in/check out guests using property management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, valet, and concierge teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Answer multi-line phones and direct inquiries to appropriate departments
- Assist with special event planning and VIP guest preparations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years experience in customer service or hospitality roles
- Exceptional communication and interpersonal skills
- Proficiency with Microsoft Office and hotel property management systems
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Phoenix attractions and local transportation