Job Description
Welcome to Grand Plaza Hotel & Suites, where hospitality meets excellence. We are currently seeking a dedicated Part-Time Front Desk Associate to join our vibrant team in the heart of Chicago. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. If you thrive in a fast-paced environment and enjoy providing top-notch customer service, we want to hear from you. We offer flexible scheduling, competitive wages, and a supportive work culture.
Why Join Us?
- Flexible shift work options to fit your lifestyle.
- Competitive hourly pay with performance bonuses.
- Discounted stays at partner hotels worldwide.
- Opportunities for career growth within the hospitality industry.
Responsibilities
- Greet guests warmly and check them in/out efficiently using hotel management software.
- Manage reservations and room assignments with accuracy and attention to detail.
- Handle guest inquiries, complaints, and requests professionally and promptly.
- Process payments and handle cash transactions securely.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Cross-train in housekeeping and bell services as needed during peak seasons.
Qualifications
- High school diploma or GED required.
- Previous experience in a hotel front desk or customer service role is preferred but not required.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel property management systems.
- A friendly, approachable demeanor with a focus on guest satisfaction.