Job Description
Are you passionate about creating unforgettable experiences? The Grand Los Angeles Hotel & Spa is seeking a dynamic Part-Time Guest Relations Specialist to join our world-class team. We pride ourselves on delivering exceptional service to our distinguished guests, and we want you to be a part of that legacy.
In this role, you will be the face of our property, ensuring every guest feels welcomed, valued, and attended to with the utmost care. We offer a competitive hourly rate, flexible scheduling, and a comprehensive benefits package for eligible team members.
Join us in shaping the future of hospitality in the heart of Beverly Hills.
Responsibilities
- Provide warm, professional, and personalized greetings to guests upon arrival and departure.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Answer inquiries regarding hotel amenities, local attractions, and dining options with a high degree of product knowledge.
- Maintain a pristine lobby and common areas to ensure a welcoming atmosphere.
- Handle guest requests, complaints, and special arrangements with a focus on problem-solving and satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and standards.
Qualifications
- High school diploma or equivalent required; associate's degree in hospitality or business is a plus.
- Previous experience in the hospitality industry, preferably in a luxury hotel setting.
- Excellent verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office suite and property management systems (PMS).
- A positive attitude and a genuine desire to exceed guest expectations.