Job Description
Join our award-winning luxury resort in the heart of Denver! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Part-time Guest Services Agents play a vital role in creating memorable stays through warm interactions, seamless check-ins/out, and local expertise. Enjoy flexible scheduling, competitive pay, and training in premium service standards. Perfect for students, career-changers, or hospitality enthusiasts seeking work-life balance in Colorado's vibrant tourism hub.
Responsibilities
- Deliver personalized check-in/out experiences with efficiency and warmth
- Manage reservation systems and optimize room allocations
- Resolve guest inquiries and concerns promptly with empathy
- Coordinate with housekeeping and maintenance teams
- Upsell resort amenities and local attractions
- Maintain accurate guest records and billing information
- Contribute to daily revenue targets through strategic sales
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Strong attention to detail and multitasking abilities
- Valid Colorado hospitality certification a plus
- Passion for Denver's tourism and local attractions
- Must be available to work 20-25 hours weekly