Job Description
Join our award-winning luxury waterfront hotel and deliver exceptional guest experiences in the heart of South Beach. As a Part-Time Guest Services Associate, you'll be the first point of contact for our international clientele, embodying Miami's vibrant hospitality scene. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a dynamic environment.
We're seeking passionate individuals who thrive in fast-paced settings and appreciate Miami's unique culture. Our commitment to employee growth includes cross-training opportunities and complimentary dining privileges. Perfect for students, artists, and hospitality professionals seeking flexible hours.
Responsibilities
- Provide exceptional front desk operations including check-in/check-out, room assignments, and key issuance
- Manage guest inquiries with multilingual proficiency (English/Spanish required)
- Coordinate with housekeeping and maintenance teams for seamless service delivery
- Process payments and maintain accurate guest folios using Opera PMS
- Execute upselling strategies for premium rooms and resort amenities
- Resolve guest complaints with professionalism and discretion
- Assist with concierge services and local recommendations
Qualifications
- Minimum 6 months hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Fluency in English and Spanish; additional languages a plus
- Ability to work weekends, holidays, and flexible shifts
- Exceptional problem-solving and conflict resolution skills
- Valid Florida driver's license (required for airport runs)
- Professional appearance and outstanding communication skills
- High school diploma or equivalent required