Job Description
Join the award-winning team at Grand River Hotel, Sacramento's premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences through our part-time Guest Services Agent role. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic environment. If you thrive in fast-paced settings and possess a genuine passion for service, apply today to become part of our renowned hospitality family.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, reservations, and guest inquiries
- Manage room inventory and coordinate with housekeeping for seamless operations
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with departments to ensure guest satisfaction
- Uphold brand standards and safety protocols
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Proficiency in hotel management software (e.g., Opera)
- Basic math and cash handling skills
- Attention to detail and problem-solving abilities
- High school diploma or equivalent required