Job Description
Join our award-winning luxury hotel in downtown Chicago and become part of an exceptional hospitality team! We're seeking a passionate Part-Time Guest Services Associate to create memorable experiences for our international guests. Enjoy flexible scheduling, competitive hourly rates, and opportunities for career growth within our global hospitality brand. Perfect for students or professionals seeking a dynamic work environment in Chicago's vibrant downtown.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries and complaints with proactive solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with VIP guest requests and special event coordination
- Maintain strict confidentiality of guest information
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with property management systems (Opera/PMS)
- Exceptional communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Valid Illinois Food Handler's certification (preferred)
- Basic knowledge of Chicago tourism attractions
- Fluent English; Spanish proficiency highly valued
- Professional appearance and positive attitude