Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Part-Time Guest Services Associate! We're seeking charismatic individuals to deliver exceptional guest experiences at one of NYC's premier hospitality destinations. This role offers flexible scheduling including evenings and weekends, perfect for students or professionals seeking supplemental income. Enjoy competitive pay, complimentary meals, and opportunities for advancement within our global hotel group.
Responsibilities
- Provide warm, personalized check-in/check-out services for guests
- Manage guest inquiries and resolve issues promptly using our CRM system
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Assist with concierge duties including restaurant reservations and transportation
- Maintain meticulous records of guest preferences and feedback
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in luxury/hospitality
- Proficiency with hotel management systems (Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Valid NYC Food Handler's Certificate (or willingness to obtain)
- Fluency in English; multilingual skills highly valued
- Basic knowledge of NYC attractions and transportation systems