Job Description
Welcome to The Grand Plaza Hotel & Suites, a beacon of hospitality in the heart of Silicon Valley. We are currently seeking a dynamic and personable Part-Time Guest Services Associate to join our award-winning team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As a key member of our front-of-house team, you will be the first impression of our hotel. We pride ourselves on our attention to detail and our commitment to exceeding guest expectations. We offer a competitive hourly rate, flexible scheduling, and a comprehensive benefits package for eligible employees.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Work hours that fit your lifestyle.
- Employee Discounts: Enjoy free nights and dining credits.
- Growth Opportunities: Clear paths for career advancement within our group.
Join us and help us maintain our reputation for excellence in San Jose, CA.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming and professional demeanor.
- Check guests in and out efficiently using our property management system, verifying all necessary documentation and payments.
- Answer incoming phone calls and emails promptly, addressing inquiries regarding reservations, amenities, and local attractions.
- Assist guests with any requests, including room service, valet parking, and concierge services.
- Maintain a clean and organized front desk and lobby area at all times.
- Handle minor guest complaints or issues with patience and escalate complex situations to the Manager immediately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- Previous experience in hospitality, customer service, or reception is preferred but not mandatory.
- Strong interpersonal and communication skills, with the ability to communicate effectively in English.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- A friendly, approachable, and professional attitude with a genuine desire to help others.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).
- Flexibility to work weekends, holidays, and evenings as required by business needs.