Job Description
Join the vibrant hospitality team at The Grand Plaza Hotel, a premier destination in downtown San Jose. We're seeking enthusiastic Part-Time Guest Services Associates to create memorable experiences for our international clientele. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in California's thriving tourism industry. Our modern luxury hotel offers complimentary staff meals, employee discounts, and a dynamic work environment.
Why You'll Love Working Here:
• Prime location near SAP Center and Tech Museum
• Free parking and public transit access
• Industry-leading training programs
• Employee recognition initiatives
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations and room assignments using Opera PMS system
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a pristine front desk environment and lobby presentation
Qualifications
- Minimum 6 months hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required
- Valid California driver's license preferred
- Fluency in English; Spanish proficiency highly valued