Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of New York, Illinois! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences through warm check-ins, seamless reservations, and personalized service. This part-time role offers flexible shifts including evenings, weekends, and holidays – perfect for students or professionals seeking work-life balance. Enjoy competitive pay, complimentary staff meals, and opportunities for growth in a luxury environment where every guest interaction matters.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservations, inquiries, and billing with precision
- Resolve guest concerns promptly and exceed expectations
- Maintain immaculate front desk appearance and organization
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Uphold brand standards during all guest interactions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera)
- Flexible availability for rotating shifts (nights/weekends/holidays)
- Professional appearance and polished demeanor
- Ability to multitask in fast-paced environments