Job Description
Join Oklahoma City's premier luxury hospitality destination! Grand River Hotel & Suites seeks passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. We offer competitive compensation, comprehensive benefits, and growth opportunities within our award-winning team. If you thrive in dynamic environments and take pride in creating memorable stays, apply today to become part of our family.
Responsibilities
- Deliver exceptional customer service through personalized check-in/check-out processes
- Manage reservations and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns promptly with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards in all guest interactions
- Assist with event coordination and VIP guest handling
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (Opera/Micros)
- Ability to work flexible shifts including nights/weekends
- Valid Oklahoma driver's license preferred
- Basic knowledge of local attractions and services
- Positive attitude and problem-solving mindset