Job Description
Join our award-winning team at the prestigious Golden State Hotel, where luxury meets local charm. We're seeking a passionate Part-Time Guest Services Associate to create unforgettable experiences for our discerning clientele. This role offers flexible scheduling, competitive pay, and opportunities for career growth within our expanding portfolio of California properties. Enjoy complimentary meals, hotel discounts, and a vibrant work environment in the heart of downtown San Francisco.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns promptly while maintaining service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Conduct property tours and upsell premium amenities
- Assist with event coordination and VIP guest arrangements
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and reliable transportation
- Basic knowledge of San Francisco attractions and services
- High school diploma or equivalent; hospitality certification preferred