Job Description
Are you a hospitality enthusiast looking for a rewarding opportunity in the heart of Houston? The Heights Luxury Suites is currently seeking a motivated and personable Part-Time Guest Services Associate to join our dynamic team.
We are dedicated to delivering world-class service to every guest who walks through our doors. In this role, you will be the first point of contact, setting the tone for an exceptional stay. If you thrive in a fast-paced environment and love helping people, we want to hear from you.
Benefits of Joining Our Team:
- Flexible scheduling to balance work and life.
- Competitive hourly rate of $15.00 - $20.00.
- Employee discounts on dining and local attractions.
- Comprehensive training and career advancement opportunities.
- A vibrant, team-oriented culture in the historic Heights district.
Responsibilities
- Provide warm and professional greetings to guests upon arrival and departure, ensuring a seamless check-in and check-out experience.
- Manage the front desk operations, including answering multi-line phones, responding to emails, and addressing guest inquiries promptly.
- Maintain the cleanliness and organization of the lobby, reception area, and public spaces to uphold high aesthetic standards.
- Assist guests with local recommendations, directions, and concierge services to enhance their stay in Houston.
- Process payments, verify billing information, and reconcile daily financial transactions accurately.
- Resolve guest complaints or issues efficiently while maintaining a positive demeanor.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready and property amenities are fully functional.
Qualifications
- High school diploma or GED is required; previous hospitality experience is a plus but not mandatory.
- Strong verbal communication skills with a professional and friendly telephone manner.
- Proficiency in using computers, property management systems, and Microsoft Office suite.
- Ability to stand for extended periods and perform physical tasks such as lifting luggage or pushing carts.
- Must be available to work flexible shifts, including weekends and holidays.
- Must possess a professional appearance and a service-oriented mindset.