Job Description
Join the dynamic team at The Grand Hotel Indianapolis, where luxury meets personalized service. We are currently seeking a dedicated Part-Time Guest Services Associate to join our front-of-house team. If you thrive in a fast-paced environment and possess a genuine passion for hospitality, we want to hear from you.
In this role, you will be the first point of contact for our guests, ensuring their stay is comfortable, memorable, and seamless. We offer a flexible schedule, competitive pay, and a comprehensive benefits package for eligible employees, including employee discounts and a vibrant work culture.
Why Choose Us?
- Flexible part-time hours to fit your lifestyle.
- Competitive hourly wage ($14.00 - $18.00).
- Employee dining and hotel stay discounts.
- Opportunities for professional growth and development.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and assisting with check-in/check-out procedures.
- Answer incoming phone calls and emails promptly, addressing inquiries regarding room availability, amenities, and local attractions.
- Manage the front desk operations, including handling payments and processing reservation changes.
- Assist with luggage handling and valet services to ensure a smooth arrival and departure experience for all guests.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms meet our high standards of quality.
- Resolve guest complaints and issues efficiently to ensure guest satisfaction and loyalty.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, customer service, or a related field is preferred but not required.
- Strong verbal communication skills with a professional and welcoming demeanor.
- Proficiency in using computer systems and POS (Point of Sale) software is a plus.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- Must present a professional appearance and adhere to the company's grooming standards.