Job Description
Join our award-winning team at Grand Hotel Cleveland, where luxury meets Midwestern charm. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant downtown location. Perfect for students, career-changers, and those seeking flexible hours in the heart of Ohio's tourism hub.
Enjoy competitive pay, complimentary meals, free parking, and opportunities for advancement in a supportive environment. Our commitment to employee growth and guest satisfaction makes us a top choice for hospitality careers in Cleveland.
Responsibilities
- Deliver exceptional guest service through personalized interactions and prompt problem resolution
- Manage check-in/check-out processes efficiently using property management systems
- Coordinate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Handle guest inquiries and provide local recommendations for attractions and dining
- Maintain accurate records of reservations, payments, and guest preferences
- Uphold brand standards through consistent cleanliness and presentation of public areas
- Participate in cross-training programs to develop versatile hospitality skills
Qualifications
- Minimum 6 months hospitality or customer service experience preferred
- Strong communication skills with ability to multitask in fast-paced environments
- Proficiency in property management systems (e.g., Opera, Marriott Bonvoy)
- Flexibility to work evenings, weekends, and holidays
- Valid Ohio driver's license (if driving shuttle services)
- Ability to lift 25 lbs and stand for extended periods
- Basic knowledge of Cleveland tourism attractions and transportation
- Positive attitude and commitment to teamwork excellence