Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Hotel Associate! We're seeking passionate individuals to deliver exceptional guest experiences at our downtown Columbus location. Enjoy flexible hours, competitive pay, and opportunities for growth in the vibrant hospitality industry. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of our renowned service culture!
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and guest inquiries
- Manage room inventory and coordinate with housekeeping for efficient operations
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments and maintain accurate financial records
- Collaborate with dining, valet, and maintenance teams for seamless guest experiences
- Uphold brand standards through consistent service delivery
- Assist with event setup and VIP guest coordination
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/hospitality
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (e.g., Opera, PMS)
- Basic math and cash handling abilities
- Problem-solving mindset with attention to detail
- Positive attitude and commitment to teamwork