Job Description
Join our award-winning team at Grand Hotel San Francisco, where luxury meets hospitality excellence. We're seeking passionate part-time hotel associates to deliver exceptional guest experiences in the heart of the city. As a cornerstone of our service team, you'll create memorable stays for international travelers and local guests alike. Enjoy competitive wages, flexible scheduling, and career growth opportunities within our renowned hospitality group.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and valet operations
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate guest records
- Execute upselling strategies for premium services and amenities
Qualifications
- 1+ years hotel or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends and holidays
- Proficient in hotel management software (Opera/Micros)
- Basic knowledge of San Francisco attractions and transportation
- Valid CA driver's license for valet duties (if applicable)
- Ability to stand for extended periods and lift 25 lbs