Job Description
Join our award-winning team at Grand Hospitality Group, where we redefine luxury hospitality in the heart of Fort Worth. We're seeking passionate individuals to deliver exceptional guest experiences through attention to detail and warm Texan charm. Enjoy flexible schedules, competitive pay, and opportunities for growth in a dynamic environment.
Our Fort Worth location offers a vibrant workplace culture with modern amenities and a commitment to excellence. As a part-time team member, you'll be integral to our mission of creating memorable stays for domestic and international travelers.
Responsibilities
- Deliver exceptional guest service with a warm, professional demeanor
- Handle check-in/check-out processes efficiently using hotel management systems
- Manage guest inquiries via phone, email, and in-person interactions
- Assist with room inventory management and maintenance coordination
- Process payments and resolve billing discrepancies accurately
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through cleanliness and safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or hotel experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Basic math and cash handling accuracy
- Valid Texas driver's license (if required for shuttle duties)
- Flexible schedule availability (15-25 hours/week)