Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where every guest experience matters. We're seeking passionate part-time hotel associates to deliver exceptional service while enjoying flexible scheduling and a vibrant work environment. Perfect for students, career changers, or hospitality enthusiasts seeking work-life balance. Our Philadelphia location offers competitive pay, employee discounts, and growth opportunities within our luxury hotel chain.
Responsibilities
- Deliver exceptional front desk service including check-ins/check-outs and guest inquiries
- Manage reservations and coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate guest records
- Resolve guest concerns promptly with a solutions-oriented approach
- Upsell hotel amenities and services to enhance guest experiences
- Conduct daily inspections of public areas
- Collaborate with colleagues to ensure seamless operations
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work weekends, evenings, and holidays
- Basic math and cash handling skills
- Positive attitude with guest-first mindset
- Ability to stand for extended periods