Job Description
Join Detroit's premier hospitality destination! The Grand Detroit Hotel is seeking enthusiastic part-time Hotel Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training for motivated individuals eager to start their career in luxury hospitality.
As a key member of our front team, you'll create memorable stays for guests while developing valuable customer service skills. Flexible shifts available including evenings, weekends, and holidays. Perfect for students or career changers seeking a dynamic, people-focused role in the heart of downtown Detroit.
Responsibilities
- Guest check-in/out procedures with warm hospitality
- Answering phone inquiries and managing reservations
- Assisting with luggage and room service coordination
- Resolving guest concerns with professionalism
- Processing payments and maintaining accurate records
- Collaborating with housekeeping and maintenance teams
- Upholding brand standards and safety protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and interpersonal skills
- Positive attitude with strong customer focus
- Ability to multitask in a fast-paced environment
- Basic computer literacy (training provided)
- Reliable transportation to downtown location
- Flexible availability including weekends/holidays
- No experience required – training provided