Job Description
Start your hospitality career with zero experience! The Grand Louisville Hotel is seeking enthusiastic individuals to join our dynamic team as Part-Time Hotel Associates. We provide comprehensive training and a supportive environment where you can grow while earning competitive pay. Enjoy flexible scheduling, complimentary meals during shifts, and opportunities for advancement in one of Louisville's premier hotels.
As a key member of our guest experience team, you'll create memorable stays through exceptional service. Whether assisting with check-ins, managing reservations, or maintaining pristine common areas, your role directly impacts guest satisfaction. Join us to build foundational skills in customer service, operations, and teamwork – all while working in a vibrant, fast-paced setting.
Responsibilities
- Deliver exceptional guest service during check-in/out processes
- Manage reservations and handle guest inquiries via phone/in-person
- Maintain cleanliness of lobbies, restrooms, and common areas
- Assist with luggage transport and provide facility information
- Process payments and operate front desk systems
- Resolve guest complaints with professionalism and empathy
- Collaborate with housekeeping and maintenance teams
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Basic computer literacy and willingness to learn new systems
- Flexible availability including weekends/holidays
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening