Job Description
Join the vibrant hospitality scene at Grand Boston Hotel, where we're seeking energetic part-time associates to deliver exceptional guest experiences across our premium facilities. This shift-based role offers flexible scheduling while maintaining our commitment to luxury service excellence. Ideal for students, career switchers, or those seeking work-life balance in Boston's dynamic downtown core. Enjoy competitive wages, complimentary meals, and opportunities for advancement in one of the city's most iconic hotels.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out processes with accuracy and efficiency
- Coordinate with housekeeping team to ensure room readiness standards
- Handle guest inquiries and resolve issues promptly using our CRM system
- Maintain security protocols and access control during assigned shifts
- Process payments and manage billing transactions securely
- Collaborate with cross-department teams for seamless service delivery
Qualifications
- Previous hospitality or customer service experience preferred
- Flexible availability including evenings, weekends, and holidays
- Strong communication and problem-solving abilities
- Basic knowledge of hotel management systems (Opera a plus)
- Ability to stand/walk for extended periods during shifts
- Attention to detail and organizational skills
- Valid Massachusetts Food Handler's License (or willingness to obtain)