Job Description
Join our award-winning team at Grand Plaza Hotel Austin as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown Austin. This immediate hire position offers competitive pay, flexible shift schedules, and career growth opportunities in the dynamic hospitality industry. Be the first face our guests see and make lasting impressions while working in one of Austin's most iconic locations.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Process payments and handle cash transactions securely
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Perform daily audits and report discrepancies
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Strong computer literacy with reservation systems
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Professional appearance and demeanor
- Basic math skills for cash handling
- Must be available for immediate start