Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to ensure your success. This role is perfect for career changers, recent graduates, or anyone looking to start their journey in the vibrant hospitality industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Provide exceptional customer service and assistance to guests at check-in/check-out
- Manage reservations and room assignments using our proprietary booking system
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards and maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and problem-solving mindset
- Attention to detail and organizational abilities
- Willingness to learn and grow within the role