Job Description
Join our award-winning team at Grand Harbor Hotel Boston as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, guest-focused professionals to deliver exceptional service in our downtown landmark. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Boston's premier hotel destinations. Our modern facilities and supportive environment make this the perfect entry point into the thriving hospitality industry.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations via our proprietary PMS system
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through meticulous attention to detail
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Proficiency with hotel management software (training provided)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Basic math and computer literacy
- Valid Massachusetts driver's license (for errands)