Job Description
Join our award-winning team at Grand Horizon Hotels and become the heart of our guest experience! We're seeking charismatic individuals to deliver exceptional service in our vibrant Miami location. Enjoy flexible scheduling, competitive pay, and opportunities for career growth in the hospitality industry. Perks include: complimentary meals, employee discounts, and a dynamic work environment.
Responsibilities
- Provide personalized guest assistance with local attractions, dining, and transportation
- Manage check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries and resolve concerns with professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest interactions and preferences
- Support event coordination and VIP guest services
Qualifications
- Previous hospitality or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Proficiency in multilingual communication (Spanish a plus)
- Strong problem-solving and multitasking abilities
- Basic knowledge of Miami tourism landscape
- Valid Florida driver's license (if providing shuttle services)