Job Description
Join our award-winning team at Grand Harbor Hotel, where luxury meets Southern charm! We're seeking enthusiastic part-time Front Desk Agents to create unforgettable guest experiences in Jacksonville's vibrant riverfront district. Enjoy flexible schedules, competitive pay, and a supportive work environment in one of Florida's top hospitality destinations. Perfect for students, career changers, or hospitality professionals seeking part-time opportunities.
Responsibilities
- Deliver exceptional guest service through check-in/out, reservation management, and concierge assistance
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests efficiently
- Operate hotel management systems (Opera/PMS) with precision
- Uphold brand standards through attentive service and property knowledge
- Collaborate with cross-department teams for seamless operations
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management software
- Ability to multitask in a fast-paced environment
- Problem-solving abilities with attention to detail
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid Florida driver's license (if transporting guests)