Job Description
Join our award-winning team at Grand Hotel Oakland as a Front Desk Agent and kickstart your hospitality career! We're seeking passionate individuals who thrive in fast-paced environments and love creating memorable guest experiences. No prior experience required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, benefits, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments while maintaining accurate records
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain a clean and organized front desk area
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with reservation systems
- Positive attitude and customer service focus
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods
- Valid work authorization required