Job Description
Join our award-winning team at the Grand Plaza Hotel in Charlotte! We're seeking dynamic Part-Time Front Desk Agents to deliver exceptional guest experiences during evening and overnight shifts. Perfect for students or professionals seeking flexible hours in a luxurious environment. Enjoy competitive pay, complimentary meals, and career advancement opportunities in the heart of North Carolina's hospitality hub.
Responsibilities
- Check-in/check-out guests with speed and precision
- Manage reservation systems and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Maintain security protocols during overnight shifts
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings/nights/weekends)
- Basic computer proficiency (PMS systems a plus)
- Professional appearance and positive demeanor
- High school diploma or equivalent required
- Valid NC driver's license (if airport transfers needed)