Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Oklahoma! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in the heart of Oklahoma City. As the first point of contact for our discerning travelers, you'll embody our commitment to luxury service while managing seamless check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a vibrant downtown location.
Responsibilities
- Manage guest registration and check-out processes with precision
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing discrepancies
- Execute upselling for room upgrades and amenities
- Maintain accurate reservation records
- Ensure lobby area remains immaculate and welcoming
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Valid Oklahoma driver's license
- High school diploma or equivalent
- Basic first aid certification preferred