Job Description
Welcome to The Grand Minneapolis Hotel, where we redefine luxury and hospitality in the heart of the Twin Cities. We are currently seeking enthusiastic and dedicated individuals to join our dynamic team as Entry-Level Front Desk Agents. If you are passionate about creating memorable guest experiences and looking to start a rewarding career in the hospitality industry, we want to meet you.
As a member of our team, you will be the face of our brand. You will welcome guests, manage reservations, and ensure that every stay is comfortable and seamless. We offer comprehensive training, mentorship opportunities, and a supportive environment for growth. Join us in delivering world-class service that keeps our guests returning year after year.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Health, dental, and vision insurance
- Paid time off and employee discounts
- Career advancement opportunities within the hotel group
Responsibilities
- Greet and welcome guests upon arrival with a warm, professional demeanor, managing the check-in and check-out processes efficiently.
- Answer incoming phone calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Handle guest requests, complaints, and special arrangements to ensure 100% guest satisfaction.
- Maintain a clean, organized, and inviting front desk area and lobby environment at all times.
- Process payments accurately and manage financial transactions using the hotel’s property management system (PMS).
- Assist with coordinating daily housekeeping and maintenance requests to ensure room readiness.
- Stay informed about local events and hotel promotions to provide accurate recommendations to guests.
Qualifications
- High school diploma or equivalent required; some college or hospitality training is a plus.
- Previous customer service experience is preferred but not required for entry-level candidates.
- Strong interpersonal and communication skills with a focus on hospitality.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- A valid driver’s license is often required for local transportation needs.