Job Description
Join our award-winning team at Grand Milwaukee Hotel as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, free parking, and a vibrant downtown location while working in a luxury hotel environment. Perfect for students or those seeking flexible hours in Milwaukee's thriving hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments with accuracy
- Resolve guest inquiries and concerns promptly
- Process payments and maintain billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for service excellence
- Operate hotel management systems
Qualifications
- Previous customer service experience required
- Flexible availability for evenings/weekends
- Strong communication and problem-solving skills
- Basic computer proficiency
- Ability to stand for extended periods
- High school diploma or equivalent
- Hotel PMS system knowledge preferred