Job Description
Welcome to the vibrant heart of South Beach, where the energy never stops. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team for our exclusive Weekend Shift program. If you are looking for a role that offers flexibility, competitive pay, and the chance to work in one of the world’s most exciting destinations, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our distinguished guests, setting the tone for their entire stay. We pride ourselves on delivering luxury service and creating memorable experiences for every visitor.
Responsibilities
- Check guests in and out with speed and accuracy, processing payments efficiently using POS systems.
- Answer incoming calls, manage reservations, and respond to emails promptly.
- Maintain a pristine front desk area and lobby environment at all times.
- Handle guest inquiries, complaints, and special requests with empathy and professionalism.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet our high standards.
- Upsell hotel amenities and services to maximize revenue opportunities.
- Assist with lobby concierge duties and daily operations during peak weekend hours.
Qualifications
- Previous experience in hospitality or front desk operations is preferred.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work weekends, including Fridays, Saturdays, and Sundays.
- Proficiency in hotel management software (e.g., Opera, FrontDesk) is a plus.
- High school diploma or GED required.
- Flexibility to work varying shifts, including holidays, as needed.