Job Description
Are you passionate about creating memorable guest experiences? The Grand Houston Hotel is currently seeking enthusiastic individuals to join our dynamic team as Entry Level Front Desk Agents. We offer a comprehensive training program for those looking to kickstart a rewarding career in the hospitality industry.
In this role, you will be the first point of contact for our guests, ensuring a welcoming and seamless check-in and check-out experience. We value personality, reliability, and a strong work ethic. If you are ready to grow your career in a luxury environment, apply today!
Why Join Us?
- Competitive hourly pay and performance bonuses.
- Health, dental, and vision insurance available.
- Employee dining and hotel discounts.
- Clear path for career advancement within the Hilton Worldwide portfolio.
Responsibilities
- Greet guests warmly upon arrival and departure, providing a superior level of customer service.
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer phones professionally and handle guest inquiries, requests, and complaints with a problem-solving mindset.
- Manage room assignments, reservations, and key cards accurately.
- Collaborate with housekeeping and maintenance to ensure guest rooms are ready for arrival.
- Process payments and handle cash and credit transactions securely.
- Maintain a clean and organized front desk area at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, retail, or hospitality is preferred but not required for entry-level candidates.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite and hotel software (training provided).
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- A friendly, outgoing, and professional demeanor.