Job Description
Join our award-winning team at Grand Hotel Fresno as a Part-Time Guest Services Agent! We're seeking dynamic individuals with a passion for hospitality to provide exceptional guest experiences during flexible shifts. Enjoy competitive pay, employee discounts, and a vibrant work environment in the heart of California's Central Valley. Perfect for students, parents, or anyone seeking a flexible schedule. Apply today and start your rewarding career in hotel operations!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints promptly and escalate issues when necessary
- Assist with valet services and luggage handling during peak hours
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in basic computer systems and reservation software
- Valid driver's license for valet duties (if applicable)
- Ability to stand for extended periods and lift up to 30 lbs